Return to Help Index
Shipping and Returns
Canada Policy

Canadian Customer Policy

We welcome customers from Canada to order from our company.

Since we are a USA Based company, when we ship to Canada,
you will incur duties and customs fees from UPS.

These fees are NOT included in the cost of the merchandise, or in the cost of the shipping charges.

Every province has a different fee, and we can never forsee or determine what that cost will be.

So we advise all customers to either have it shipped to an address close to the border, or to be aware of possible fees.

Once we ship to Canada, you may not refuse or return any item, unless you received an incorrect item.

Also, it is important to note, that Baby Jogger (the manufacturer) will not service any warranty issue for a stroller that was shipped to Canada. 

If you have any questions regarding any of the above information, please contact us at any time.

Customer Service
or Call 1-800-758-8580

Shipping & Returns

Return Policy

Items must be returned within 30 days of receipt of goods for a full refund of the purchase price less a $25 restocking fee for each item shipped. No returns, Exchanges or Credits, offered after 30 Day Period.

Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items. In the case where the wrong item is shipped due to our error, We will refund you the purchase price as well as the shipping costs.

Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards.  Items must be new and never assembled. Once it is out of the box, it is unsellable to us, and can not be returned.We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.
All items that are sold as "Open Box" are considered final sale and can not be returned.

All refunds & exchanges are subject to the final approval of our quality control division.

If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer.  If you have any other questions about this issue please feel free to call us 1-800-758-8580 .
We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments.

Please call or Email us for Return Instructions:

Customer Service

or Call 1-800-758-8580

Please include a copy of your order and the reason for the return and the proper contact information in case of any issues.